Q. How do purchase my order on the site?
To order your purchase :-
- Click “Add to cart” button on the products you wish to purchase.
- Click “Continue Shopping” to continue add other products into the cart or click “Checkout” to proceed your payment for the products.
- You'll reach a log in page where you need to log in your account using your Username and Password. If you don't have an account created yet, you need to register an account before you proceed your payment.
- You'll need to confirm your shipping address on the “Shipping Address” page and click “next” button.
- From here, you need to select your shipping methods and click “next” button.
- Next you'll need to choose your payment method then click “next” button.
- After the steps before this have been done, You need to reconfirm your billing details and agree on the terms and condition.
- Click “Confirm Order” to complete the order.
Q. What are the payment methods available?
SmartVistaDesk offers various kind of Payment Methods as shown below :-
1. Offline Bank Transfer
Bank : Hong Leong Bank
Bank Account : 04400068514
Account Name : Smart Vista Management Sdn. Bhd.
After you made the payment, please send us the payment details of :
Bank Name :
Banking Date :
Banking Time :
Banking Reference No :
Total ammount you have paid :
Your Order No :
You may scan and email us the above info to Email Address : sales@smartvista.com.my or whatsapp it to us at +60 10 - 650 5796.
Or you may send us the payment receipt photo to Email Address : sales@smartvista.com.my or whatsapp it to us at +60 10 - 650 5796.
Note: Your purchased products will not be delivered until we have this confirmation.
2. Atome
Buy now pay later with Atome. The bill will be split into 3 easy payments.
No hidden fees, 0% interest.
*Only Malaysia Ringgit (MYR) is accepted.
a. Scan the QR code provided when reaches the payment phase to pay using app.
b. Dowload the app and register an account.
c. Key in the total amount to pay to us.
d. Fill in all the details required by following the instructions.
e. At the confirmation page, make sure the payment amount are correct.
f. Press the "Pay" button.
g. And you are all set, the remaining payment are automated and you may check at the Bill sections.
You may scan and email us the bill section details to Email Address : sales@smartvista.com.my or whatsapp it to us at +60 10 - 650 5796.
Or you may send us the payment receipt photo to Email Address : sales@smartvista.com.my or whatsapp it to us at +60 10 - 650 5796.
Note: Your purchased products will not be delivered until we have this confirmation.
3. Billplz
You may email us the payment receipt to Email Address : sales@smartvista.com.my or whatsapp it to us at +60 10 - 650 5796.
Note: Your purchased products will not be delivered until we have this confirmation.
Q. How to change my account personal information and shipping address?
- Log-in your account → Click on “Account Maintenance” → Edit your account information and Shipping address here.
Q. I forgot my Password for my account. What should I do to retrieve it?
- Click on “Lost Password?” and fill your email that used to register the account in the box.
- Click Submit.
- A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.
Q. Can I cancel an existing order that have been made?
Yes, only if the order is still on pending status.
- Please send an email to our customers service email at sales@smartvista.com.my with the message title “Request to cancel order” in order to inform us about the cancellation order.
- Orders that are in shipping or shipped will not be cancel.
Q. What is the product's transaction currency?
All products transaction currency will be done in Ringgit Malaysia (RM).
Q. How long does the delivery usually takes?
Delivery usually will takes about 2 to 3 working days.
Q. I still have doubts!
Sorry that we're unable to clear your doubts in the F.A.Q page. Please kindly send us an email to sales@smartvista.com.my for us to clear your doubts.